CompuServe Information Manager (CIM) was CompuServe Information Service's client software. The program provided a GUI front end to the text-based CompuServe service that was at the time accessed using a standard terminal program with alphanumerical shortcuts.
Later, CompuServe switched parts of its service over to a new binary protocol called HMI, or Host Micro Interface, which was more of a binary machine protocol and was not usable directly via a telnet client like the old text based interface, thus requiring the use of specialised client software like CIM. Version 3.0, in 1997, was intended to compete head-on with AOL, and was released amid an advertising campaign in which CompuServe was briefly re-branded as "CSi".
After CompuServe was purchased by AOL in 1998, CompuServe began providing the AOL client software and its protocols as a way to access the service, however it continued to remain possible to connect to WinCIM via HMI, which became known as the "CompuServe Classic" service.